Terms and Conditions


Terms of Service

Your use of all HRLive Services available on https://HRLive.online (the “Services”), are subject to these Terms of Services. In order to activate and use the Services, you must agree to be bound by these Terms of Service (“Agreement”) with Innovative Gulf Solutions WLL Bahrain License 83896-1 (“HRLive”). If you do not agree to all of the Terms outlined in this Agreement, simply do not proceed with using the software and/or services.

In case you decide to take advantage of our HR advisory services, you will enter into a separate agreement that governs your relationship with HRLive and supersedes this Terms of Service. This specific agreement may, or may not, include associated software services.

The HRLive Privacy Policy is available at https://HRLive.online and must be considered part of the Terms. This Agreement governs your use of the Services however accessed, including via an Internet browser, smartphone, tablet, or other mobile device.

In case you sign up for the Service on behalf of a Client, you represent that you are duly authorized to represent the entity and accept the terms of this Agreement on behalf of such entity, and any references to “you” in this Agreement refer to such entity and all of its employees, consultants and agents. You are responsible for all activity on the Services that occur under your account.

1. Your Use of the Services

HRLive owns and operates the website and its connected software platform. Documents and other information and content available, including, for example, any information made available to you during a demonstration of the platform (“Demo”) are collectively referred to as “Content.” The Content is protected by worldwide copyright law. HRLive grants you a limited, revocable license to access and use the Content and to reproduce portions of the Content for the sole purpose of reviewing the Content.

2. Term of Agreement and Termination

This Agreement will remain in effect until all of your subscriptions activated in accordance with this Agreement have expired or this Agreement is terminated either by you or HRLive (the “Term”). If you elect to use the Services for a free trial period, and do not purchase a subscription before the end of such period, this Agreement will expire at the end of the free trial period. A purchased subscription begins with the date displayed upon payment (in case of credit card payment) or with the date displayed on the invoice sent to you. Payment is due in advance and is affords the User 30 calendar days, or the equivalent for the period of which prepayment has been made for, access to the software. Longer term advance payment may be arranged with the HRLive representative. Subscriptions automatically renew and payment for the next period becomes immediately due. You have the right to cancel your subscription at any time, however, no refund will be made for payments already collected. You are solely responsible for the proper cancellation of your subscription by sending an email with your termination intention to admin@HRLive.online.

HRLive reserves the right to terminate this Agreement at any time in the event that you materially breach this Agreement and do not cure such breach within 7 days of HRLive providing you with email notice. However, in the case of your non-payment (including in the event when your credit card cannot be charged), HRLive will automatically suspend your access to the Software. If the due payment is not cleared within 3 days of the due date HRLive may terminate this Agreement permanently. HRLive may also downgrade, suspend or terminate your access to the Services without liability to HRLive.

In the event of termination of any nature you are responsible to download all your data from the platform in order to avoid loss of data. Specifically, in the case of non-payment and within the 3 days advance notice period

3. Payment of Fees and Taxes

HRLive will issue offline invoices to you in accordance with this Agreement. Offline invoices will be issued electronically and sent to the email address that you have disclosed upon signup (Initial Term) or the email that you have defined when registered with HRLive. All invoices are payable upon receipt. You shall settle the due amounts without delay whatsoever.

Invoicing is based on the number of Users indicated by you during registration. HRLive will automatically charge for the number of Users already on the System. The minimum number of employees being charged for will be ten (10) per month.

HRLive may at any time, upon notice of at least 90 days, change the price of your subscription or any part thereof, or institute new charges or fees. Price changes and institution of new charges implemented during your annual subscription period will come into effect for any subsequent subscription periods and to all new subscribers after the effective date of the change. If you do not agree to any such price changes, then you must cancel your subscription and stop using the Services prior to the commencement of the renewal subscription period for which the price change applies.

All fees described upon signing up to your subscription are deemed to be exclusive of any taxes (VAT etc.) and any such taxes, if applicable, will be separately recognized in accordance with applicable laws and regulations.

4. Technical Support Services

HRLive will provide to you telephone, email, or online ticketing support twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by HRLive. A support request can be initiated by anyone of your employees that you have designated as a super user through the “Support Tickets” screen on the “System Admin” menu and a HRLive support staff member will assign a severity level (as defined herein) to any incoming request accordingly.

Severity Level 1

This Severity Level is associated with a situation where Services, as a whole, are non functional or are not accessible; unauthorized exposure of all or part of your Data; or loss or corruption of all or part of your Data. Request Response Time: 30 minutes Request Resolution Time: 2 hours.

Severity Level 2

This Severity Level is associated with a situation where Significant and / or ongoing interruption of an Active User’s use of a critical function of the Services and for which no acceptable work-around is available. Request Response Time: 1-hour Request Resolution Time: 4 hours.

Severity Level 3

This Severity Level is associated with a situation where Minor and / or limited interruption of an Active User’s use of a non-critical function of the Services; or, problems which are not included in Problem Severity Levels 1 or 2. Request Response Time: 8 hours Request Resolution Time: 24 hours.

Severity Level 4

This Severity Level is associated with a situation where General questions pertaining to the Services. Request Response Time: 8-hour Request Resolution Time: 48 hours.

5. Intellectual Property Rights

HRLive owns and shall retain all right, title, and interest in and to (a) the Services, including all intellectual property rights, and (b) transactional and performance data related to your use of the Services. HRLive may collect, use and disclose all such transactional and performance data for its business purposes (including software use optimization and product marketing) provided that such use does not reveal your identity, any of your confidential information or any personally identifiable information that belongs to you or your employees.

6. Modifications of Services or Agreement

The Services may be made available in free or paid versions at different levels. Not all features and functionality of the Services may be available in each version or level. HRLive reserves the right, in its sole discretion, to modify, add, or remove portions and/or functionality of the Services on a temporary or permanent basis, without liability to you or any third party.

Parts of this Agreement may be added, removed, or modified at any time by HRLive. In case any of the changes are deemed to be material, HRLive will notify you of any such changes and ask you to affirmatively agree to such modified Agreement. However, your use of the Services after modifications to the Agreement become effective, constitutes your binding acceptance of such changes.

If you are not satisfied with the terms of this Agreement or any modifications to this Agreement or the Services, you agree that your sole and exclusive remedy is to terminate this Agreement and discontinue any use of the Service.

7. Payroll Services

HRLive gives you the opportunity to automate your payroll creation and Wage Protection System output files. This feature has been developed with HRLive’ s best knowledge about the current labor law requirements and technical compliance procedure of banking service providers. HRLive does not take any responsibilities in case the payroll created by you using HRLive is incorrect, incomplete, or non-compliant with any laws and regulations. HRLive can in no way be held responsible for any monetary damage that may be caused by an incorrect, incomplete, or non-compliant payroll to you or any of your employees.

8. Your Responsibilities


You shall provide commercially reasonable information and assistance to HRLive to enable HRLive to deliver the Services. Upon request from HRLive, you shall promptly deliver requested content to HRLive in an electronic file format specified and accessible by HRLive.

Compliance with Laws

You shall comply with all applicable laws in connection with the use of HRLive including those laws related to data privacy, international communications, and the transmission of technical or personal data.

Authorized User Access

You shall be solely responsible for the acts and omissions of your Authorized Users. HRLive shall not be liable for any loss of data or functionality caused directly or indirectly by the Authorized Users.

Your Input

You are solely responsible for collecting, capturing, and updating of all your Data and for ensuring that your Data does not contain anything that is obscene, defamatory, harassing, offensive or malicious. You shall notify HRLive immediately of any unauthorized use of any password or user id or any other known or suspected breach of security.

License from you

Subject to the terms and conditions of this Agreement, you shall grant to HRLive a limited, non-exclusive, and non-transferable license, to copy, store, configure, perform, display, and transmit your Data solely as necessary to provide the Services.


HRLive shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the HRLive software any suggestions, enhancement requests, recommendation or other feedback provided by you, including your Users, relating to the operation of the Services.


HRLive shall backup the client database daily and these backups will be stored in a cloud-based environment. In case of data corruption, HRLIVE can restore client database at a fee.

9. Ownership

You retain ownership and intellectual property rights in and to your Data. HRLive retains all ownership and intellectual property rights to the Services and anything developed and delivered under the Agreement.

10. Confidentiality


“Confidential Information” means any information disclosed by a party to the other party, directly or indirectly, which, (a) if in written, graphic, machine-readable or other tangible form, is marked as “confidential” or “proprietary,” (b) if disclosed orally or by demonstration, is identified at the time of initial disclosure as confidential and is confirmed in writing to the receiving party to be “confidential” or “proprietary” within 30 days of such disclosure, (c) is specifically deemed to be confidential by the terms of this Agreement or (d) reasonably appears to be confidential or proprietary because of the circumstances of disclosure and the nature of the information itself. Confidential Information will also include information disclosed by third Parties to a disclosing party under an obligation of confidentiality. Subject to the display of your Data as contemplated by this Agreement, your Data is deemed to be Confidential Information. HRLive Software Services and Documentation are deemed Confidential Information of HRLive.


During the term of this Agreement and for 5 years thereafter (perpetually in the case of software), each party shall treat as confidential all Confidential Information of the other party, shall not use such Confidential Information except to exercise its rights and perform its obligations under this Agreement, and shall not disclose such Confidential Information to any third party. Without limiting the foregoing, each party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other party. Each party shall promptly notify the other party of any actual or suspected misuse or unauthorized disclosure of the other party’s Confidential Information. Neither party shall reverse engineer, disassemble, or decompile any prototypes, software or other tangible objects which embody the other party's Confidential Information, and which are provided to the party hereunder. Each party may disclose Confidential Information of the other party on a need-to-know basis to its contractors who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving party.


Confidential Information excludes information that: (a) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving party, (b) is known to the receiving party, without restriction, at the time of disclosure or becomes known to the receiving party, without restriction, from a source other than the disclosing party not bound by confidentiality obligations to the disclosing party, or (c) is independently developed by the receiving party without use of the Confidential Information as demonstrated by the written records of the receiving party. The receiving party may disclose Confidential Information of the other party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving party shall use reasonable efforts to promptly notify the other party prior to such disclosure to enable the disclosing party to seek a protective order or otherwise prevent or restrict such disclosure.

11. Warranty

HRLive warrants that the software services will perform in all material respects in accordance with the documentation. HRlive does not guarantee that the software services will be performed error-free or uninterrupted, or that HRLive will correct all software services errors. Customer acknowledges that HRLive does not control the transfer of data over communications facilities, including the internet, and that the software services may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. This section sets forth the sole and exclusive warranty given by HRLive (expressed or implied) with respect to the subject matter of this agreement. Neither HRLive nor any of its licensors or other suppliers warrant or guarantee that the operation of the subscription service will be uninterrupted, virus-free or error-free, nor shall HRLive or any of its service providers be liable for unauthorized alteration, theft or destruction of your or any user’s data, files, or programs.

12. Limitations of Liability

Neither party shall be liable for indirect, incidental, special or consequential damages, including, without limitation, damages for lost business, profits, data or use of any service, incurred by either party or any third party in connection with this agreement, regardless of the nature of the claim (including negligence), even if foreseeable or the other party has been advised of the possibility of such damages. Neither party’s aggregate liability for damages under this agreement, regardless of the nature of the claim (including negligence), shall exceed the fees paid or payable by you under this agreement during the 12 months preceding the date the claim arose.

13. General Provisions

Entire Agreement & Variation

This Agreement contains the entire Agreement of the Parties and supersedes all previous oral and written communications by the Parties, concerning the subject matter of this Agreement. HRLive may relax the terms of this Agreement, however, this act shall not limit its right to apply the original terms of the Agreement.


Neither party may assign this Agreement or any right under this Agreement, without the consent of the other party, which consent shall not be unreasonably withheld or delayed; provided however, that either party may assign this Agreement to an acquirer of all or substantially all of the business of such party to which this Agreement relates, whether by merger, asset sale or otherwise. This Agreement shall be binding upon and inure to the benefit of the Parties’ successors and permitted assigns. Either party may employ subcontractors in performing its duties under this Agreement, provided, however, that such party shall not be relieved of any obligation under this Agreement.


Except as otherwise permitted in this Agreement, notices under this Agreement shall be transmitted in electronic form via email and shall be deemed to have been given five business days after submission to the following email addresses: HRLive: admin@HRLive.online you: the email address in “Company details” screen in HRLive.


HRLive may include your name and logo in its customer lists and on its website.

Governing Law; Venue

This Agreement shall be governed by the laws of the Kingdom of Bahrain.